Refund policy

At HamarVeda, we care deeply about your health and satisfaction. Since our products are natural Ayurvedic medicines and wellness supplements, we maintain strict hygiene and safety standards. Please read our policy regarding returns and refunds carefully:

1. Return Windows & Eligibility

  • You can request a return within 7 days of receiving your order.

  • To be eligible for a return, the product must be unopened, unused, undamaged, and in its original packaging with all protective seals intact.

  • Due to health and safety regulations, we cannot accept returns for products that have been opened, unsealed, or partially consumed.

2. Damaged or Wrong Products

  • If you receive a damaged, leaked, or incorrect product, we will replace it or refund you free of cost.

  • Important: You must notify us within 48 hours of delivery at hamarveda@gmail.com with clear photos or an unboxing video showing the damage or the wrong item.

3. How to Start a Return

  • To initiate a return, please email us at hamarveda@gmail.com with your Order ID and the reason for return.

  • Once your return request is approved, we will share the return shipping instructions. Please do not send items back to us without requesting a return first.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you via email whether your refund is approved.

  • If approved, the refund will be processed automatically to your original payment method (Credit/Debit Card, UPI, Net Banking) within 5-7 business days.

  • For Cash on Delivery (COD) orders, we will ask for your bank account details or UPI ID to transfer the refund safely.

5. Cancellations

  • You can cancel your order within 2 hours of placing it. Once the order is dispatched from our warehouse, it cannot be canceled.

If you have any questions or need help with your order, feel free to reach out to our team at hamarveda@gmail.com.